Writing manuals for clients

Tools used: Microsoft Office, Gimp Graphics

A recent employer (Enfold Systems) provided consulting services for web site management. My role was to produce end user manuals for individual clients to document advanced system administration tasks. These manuals were narrow in scope and needed to be completed within a defined period of time (usually less than a week).  Deliverables were usually 10+ pages and given to clients in PDF format.

Topics included:

  • configuring¬† a proxy and load-balancing solution on¬† Linux using open source software (Apache, Varnish, Plone).
  • setting up and maintaining a wiki, with usage & usability tips.
  • backup and disaster recovery in the event of hardware failure
  • other Windows system administration tasks: site migration, performance monitoring, user management.