Employer: City of Houston/Sogeti

Writing system docs & related training material


Work Samples (Diagrams): Process Flow Diagram Sample 1, Sample 2, Sample 3

Work Samples (Technical and Conceptual Overviews): Identity Management and Person Maintenance in CSMART (PDF)

Primary Tools Used: Microsoft Office, SnagIt, Gimp, LibreOffice Draw, TestComplete.  Also used: Enterprise Architect, Share Point,  Team Foundation Server, SQL Server Management console

Dates: April 2011 to April 2012.

As part of the training team, I prepared system docs and user docs for a case management software being designed by an outside IT company (Sogeti)  for the City of Houston Municipal Court System. I interviewed software developers, testers, subject matter experts and business analysts for information. My deliverables included an installation guide,  5-7 page technical overviews on  selected topics, process flow maps and reference guides.  I also prepared a “freshman orientation” packet of introductory information for new developers and IT staff on the project.

I supported other instructional designers with various tasks. One important task was using TestComplete software to load data automatically into the software for classroom exercises. I wrote automation scripts, documented the process and worked closely with other trainers to estimate  data needs for future classes. I also assisted in the training of new trainers.

The backend technologies behind the software product being developed  were .net, Windows Presentation Foundation (WPF), SQL Server, Object-Relational Mapping (with Entities Framework), Onbase Enterprise Content Management as well as several internal systems for the City of Houston.

For managing my own deliverables, I used Share Point every day and DropBox for file syncing and backup.