Employer: Uncategorized

IT support for iPhones, iPads, Office SW and HW

Dates: 12/2019 to 11/2020

Primary Tools Used: BMC Remedy, Workspace One, Custom-built Census applications, Skype, MS Office

Devices Supported: iPhones, iPads, Win laptops, Office Desktops, VPN Telephones, Network Printers & Copiers.

For the 2020 Census I was a Level 1 IT clerk at an Area Census Office (ACO) in Fort Bend County, TX. The breakdown of work was basically:

  • 50% Telephone Support with end users working in the field (enumerators)
  • 10% Supporting Office staff of about 40-80 people with problems on Hardware and Win applications.
  • 15% Helping walk-ins from field workers coming into the office with device issues
  • 15% Writing, researching and managing tickets (using BMC Remedy)
  • 10% Managing device inventory (assignment, receipt and removing Personal Information)

Primary Tasks: User Account Management, Onboarding, In-person Device Training, Logging, Escalating and Resolving Trouble Tickets, Writing Technical Docs, Enforcing IT Security, Managing Mobile Assets (iPad,iPhone, Win laptops), Clearing devices of user data for reuse, Managing device inventory.

Appearances & Presentations

I attend conferences, festivals, workshops and seminars fairly regularly. Sometimes I give presentations at these events. Sometimes I am a participant, and sometimes I just attend (and keep my mouth shut!). I’ll try to keep this page up-to-date over time. I am listing only major events here. I also serve on the board of two local nonprofit groups and attend lots of smaller social groups, so by no means is this a complete listing.


  • Saturday August 25: Barcamp Houston. I’ll probably be giving a presentation about how to make and market ebooks. (Houston)
  • Friday & Saturday September 15-16: Python Regional Unconference. Attending. (University of Houston).
  • December 4-7: Pubcon Last Vegas 2007. There’s a good chance I’ll be attending this SEO conference. (Los Vegas)



Local involvement

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